1. Phone Triage — Species Identified Before We Ever Knock
Every job starts with a short call before anything gets scheduled. We ask what you’re hearing and when: scratching and running along the ceiling at night, especially near an attic edge close to a tree line, usually points to house mice or, in wooded and river-adjacent lots, deer mice working their way in as temperatures drop each fall. Digging or burrow holes near the foundation, garage slab, or a low spot in the yard point to Norway rats the dominant rat species across the Toledo area, especially in neighborhoods near the Maumee River, drainage ditches, and older sewer lines.
We also ask about your home’s age and construction a brick Old West End or Old Orchard home from the early 1900s behaves differently than a 1970s ranch in a Toledo suburb or a newer build further out whether the sounds are coming from the attic, garage, kitchen wall, or basement, and whether the property has been vacant. By the end of the call we already have a working species hypothesis, which changes what equipment goes on the truck and where the technician starts looking first.
Why this step matters: A technician arriving prepared for an attic-level mouse job when the actual problem is a Norway rat burrow at the foundation wastes the first visit and delays the real fix.